The mission of the Department of Health, Division of Medical Quality Assurance (MQA) is to promote, protect and improve the health of all people in Florida. MQA, in conjunction with twenty-two (22) boards and six (6) councils, regulates six (6) types of facilities and more than forty (40) healthcare professions. MQA evaluates the credentials of all applicants for licensure, issues licenses, analyzes and investigates complaints, inspects facilities, assists in prosecuting practice act violations, investigates unlicensed activity and provides credential and discipline history about licensees to the public.

The Enforcement Program within MQA is responsible for analyzing and investigating complaints against healthcare practitioners and facilities from intake to final resolution, inspecting facilities, assisting in prosecuting practice act violations, and investigating unlicensed activity.